Describe the problem
Provide the property area, thermostat setting and the symptoms you can see, hear or feel.
Katy & west Houston
When an air conditioner stops keeping up, the symptom is the best place to begin. Share what the system is doing, when the problem started and whether the indoor and outdoor units are running.
Common reasons to request service
A clear service path
Provide the property area, thermostat setting and the symptoms you can see, hear or feel.
Request details are reviewed before a local service time is confirmed.
A technician should identify the failed component and system condition before repair or replacement is discussed.
Frequently asked questions
Common causes include restricted airflow, a dirty coil, electrical failure, thermostat trouble, drain or safety-switch problems, or a refrigerant-related issue. Testing is needed to identify the cause.
Yes. Continuing to run a frozen system can worsen the condition. Turn cooling off, keep the indoor fan on if safe to do so, and request service.
Yes. Requests can be submitted 24/7, but arrival times and local availability are confirmed after review.
Related services
Request local service
Call (281) 671-9559 or submit a request 24/7. Scheduling and local availability are confirmed after the details are reviewed.