Protect people first
Move vulnerable occupants to a safe, cool location if indoor heat is becoming unsafe.
Katy & west Houston
Loss of cooling can become urgent when temperatures are high, vulnerable people are in the home, or the equipment shows signs of electrical or water damage. Submit the situation clearly so urgency and availability can be assessed.
Common reasons to request service
A clear service path
Move vulnerable occupants to a safe, cool location if indoor heat is becoming unsafe.
Turn the system off if there is smoke, a burning smell, arcing, flooding or repeated breaker trips.
Requests are accepted 24/7. Response timing is confirmed after the details and local coverage are reviewed.
Frequently asked questions
No. Requests can be submitted at any time, but service timing and technician availability are not guaranteed until confirmed.
Call 911 for fire, visible smoke, carbon-monoxide alarms, medical danger or another immediate threat to life or property.
Include the property area, indoor temperature, who is affected, any water or electrical signs, and whether the system is running.
Related services
Request local service
Call (281) 671-9559 or submit a request 24/7. Scheduling and local availability are confirmed after the details are reviewed.